Note: The document that
follows was made from the City's original
via optical character recognition (OCR). Some errors may
have occurred. Additionally,
the document may be
out-of-date. If
you want an up-to-date
copy of the original Business Rules, file a
public records or Discovery request
with the West Hollywood city attorney.
Edits by highwayrobbery.net are in
double square brackets [[
]] .
City of West Hollywood
Business Rules for the Red Light
Camera System
[[Page 1]]
West Hollywood Business Rules
As per the
West Hollywood Sheriff and the City of West
Hollywood, the following guidelines
will be met prior to providing the Sheriff
with images taken by the WH RLC System:
•
Vehicle must enter the intersection;
any vehicle whose BACK tires are ON or PASSED
the second line of the crosswalk
will be forwarded to the Sheriff.
•
You must be able to reasonably
identify the features of the driver’s face in
first or second photo.
•
The Minimum Red Time showing on the
first image will vary from location to
location, SHOULD BE AT LEAST.01. If you
notice the minimum red time is less than .01,
report to Program Manager to
ensure all settings are checked.
•
The Sheriff has determined that the
minimum vehicle speed must be 15mph or greater
before we forward the image. If
the violation reflects a lower speed, than
required, report to Program Manager
to ensure all settings are checked.
•
All information in the data box must
be clearly legible.
•
Multiple vehicles can be forwarded to
the Sheriff per a photo.
•
Out of State plates will be forwarded
to the Sheriff.
•
One person can receive more than one
citation per a day.
•
Possible violation images can be sent
to the Sheriff where the “plate” and “driver”
photos are saved from the first
shot if not able to save from the second shot.
•
Send emergency vehicles to the
Sheriff in the form of a special incident
report.
•
On duty police or sheriff vehicles
will be forwarded to the Sheriff in the form
of a Special incident report.
•
City vehicles will be forwarded to
the Sheriff.
•
Off-duty law enforcement personnel in
personal vehicles will be forwarded to the
Sheriff.
•
All E plated vehicles will be
forwarded to the Sheriff.
•
All passengers will be blocked prior
to the images being forwarded to the Sheriff.
•
Commercial vehicle drivers will not
be blocked prior to being forwarded to the
Sheriff.
•
Photo viewing by appointment, must be
scheduled 2 days prior to the appointment
date. Appointments are held on
Thursday’s 9:30 am to 11:30 am.
•
All special circumstance appointments
must be forwarded to the Sheriff for
arrangement.
ALL
QUESTIONS REGARDING THE WEST HOLLYWOOD
BUSINESS RULES SHOULD BE
DIRECTED TO THE PROGRAM MANAGER WHO WILL IN
TURN CONTACT THE
SHERIFF FOR CLARIFICATION.
Per the
City of West Hollywood and the West Hollywood
Sheriff, each camera will be
visited by a Field Service Technician on a
tri- weekly basis. During each visit
the film will be retrieved, the camera will be
tested, the triggering mechanism
will be examined, and the settings will be
checked to ensure optimum operating
performance. Upon discovery of any malfunction
or irregular functioning of the
camera the Sheriff and Program Manager will be
notified immediately for further
direction. All unscheduled service,
maintenance, or visits to the camera will
be logged and the Sheriff and Program Manager
will be notified prior to each.
City of
West Hollywood Business Rules for the Red
Light Camera System
[[Page 2]]
STANDARD VIEWING
PROCEDURE
Are you in
the correct deployment, on the correct photo,
and does the information on the
picture match the information in Citeware?
i.e. date, time, location, speed,
and photo number.
At the
initial viewing of the violation first check
the first and the second photos
for a possible violation.
Determine
the following:
•
Is the
violation date within the legislative time
period? Per the West Hollywood
sheriff the citations must be mailed within 11
days of the violation date.
•
Is the
data box information complete and legible? If
yes continue, if not immediately
record the location, date, time, photo #, and
notify the FST supervisor or your
supervisor that there is an issue with this
camera.
•
Are there multiple violations
occurring in the current violation. If so
immediately check the multiple
violation box at the bottom of the Citeware
screen.
•
Which vehicle according to the data
box triggered the camera, is this the vehicle
that entered the intersection? If yes
continue, If no contact your work leader
and/or supervisor. The Sheriff is to be
notified immediately by the PM upon
determination that the system may not be
working
correctly.
•
Does the information in the data box
match the criteria for the Sheriff has set
forth with regards to possible violations?
Yellow time, red time and speed? If
yes continue, If no contact your work leader
and/or your supervisor.
The Sheriff is to be notified immediately by
the PM upon determination that the
system may not be working correctly.
•
Is there an actual violation; did the
vehicle cross the second white line after the
light turned red? If yes
continue, If no save the error tab and correct
category code. * Refer to
category list.
•
Is there a front plate? If yes
continue, If no save the error tab and correct
category’ code. * Refer to
category list.
•
Is the driver identifiable? If yes
continue, If no save the error tab and correct
category code. * Refer to
category list.
Saving
Images:
After you
have determined that there is a valid
violation, save the four images using the
following guidelines:
•
Ensure that the camera/film scan
settings are set so that optimum lighting is
being saved.
•
The first two environment photos
should clearly show the data box, the vehicle
at the stop bar after the light
turned red and the vehicle progressing
through the intersection. These photos should
be saved sight enough to see the
flash blooms on the pavement in front of each
flash unit.
•
The Plate shot should be centered,
zoom on the plate and adjust the light in
order to show legible numbers and if
possible the make/emblem
of the vehicle. It is always more important to
have clear, defined numbers on
the plate than it is to capture the vehicle
emblem.
•
For out
of state the Sheriff allows us to precede
[[proceed]] only if the state is
clearly visible, if visible select the correct
state abbreviation. If the
City of
West Hollywood Business Rules for the Red
Light Camera System
[[Page 3]]
state is
not clearly visible the Sheriff requires that
the image be rejected as “Out of
State.”
•
The face shot should capture the
vehicle emblem and the face of the driver,
however this is the face shot and
the face is the most important part of this
image. The face must be clearly
defined and, at least 65% visible. Adjust
lighting to ensure an optimum
picture. It is always better to save this
picture lighter rather than darker.
•
At this point make sure that the
passengers are blocked and continue with
entering data.
Entering
Data
After all
four images have been saved you must now enter
the data pertaining to your
violation:
•
Ensure that the location description,
officer, equipment, and direction are correct.
•
Ensure that the violation section,
date, time, photo number, frame, and weather
are correct.
•
Enter the category “Issued”, which
allows us to forward the image to the Sheriff
upon completion.
•
Enter the Vehicle make and style,
i.e. the first four letters of the vehicle
make and the two-letter style code.
Note if there is any question as to the make
or style of the vehicle you must
place a question mark “?“ after the
discrepancy. * Refer to vehicle make and
style guide.
•
Enter the vehicle plate number.
Double and triple check that you have not
miss-typed the plate number. If you
have a question as to the correctness of the
plate, it is imperative that you
enter (PLT?) in the vehicle make field.
•
Enter the vehicle color; this may be
the actual color or light, medium or dark.
•
Lastly enter the state of the vehicle
(refer to Add-on’s section for out of state)
and the gender of the driver.
Before
saving the images and data ensure that all
fields have been entered correctly,
that all four photos have been saved, and that
all passengers have been
blocked.
•
Save images and data and continue on
to the next photo
DMV
Procedures
Also refer
to “DMV Tips” in the Add-on’s section.
After all
violations have been captured, the possible
violations must now be processed
through DMV using the following guidelines:
•
Under the CA Lookup screen in
Citeware you will find a list of violations
ready to be processed through DMV.
Double click on the first violation record and
Citeware will retrieve
Registered Owner and Driver information from
the DMV databases.
What do I
look at first?
•
Ensure there are no (?) or (PLT?)
placed in the vehicle make field. If there is,
pay special attention to the
vehicle make and style that DMV retrieves from
their database. If you encounter
discrepancies you must immediately go into
Browser and look at the problem area
in
City of
West Hollywood Business Rules for the Red
Light Camera System
[[Page 4]]
an effort
to determine whether or not the information
entered is correct or incorrect. If
you determine that the issue is not
discernable the sheriff requires that we
dispose of the images using the appropriate
category code. If the issue is
correctable, enter the correct information and
re-lookup the violation record.
•
Once you have a vehicle match, check
to see if there is a Release of Liability on
file. If there is check the
transfer and registration date to make sure
they occurred prior to the
violation date. If they do, obtain the missing
information from the post
office, then copy ROL and DL query the new
Registered owner.
•
If the transfer and registration
dates are later than the violation date you
must send the address saved must be
that of the current registered owner.
•
Now that you have information to work
with you need to compare the registered owner
information with the driver
information.
Under
registered owner, DMV will give you the names
of all registered owners for the
plate in question, make sure the gender of the
registered owner you are looking
at matches the gender that was inputted into
Citeware. If it does not match
choose the correct gender and look at the
photo in browser to make sure no
mistake has been made.
If there is
only one registered owner for the vehicle and
the gender does not match that of
the driver, the Sheriff requires that we send
the violation record to the
registered owner on file with the DMV.
Run a DL
Inquiry:
Now that
you have the driver and registered owner
information you must confirm that they
match exactly. The names and addresses must be
the same in order for you to
continue. If the address’s are similar for
example:
Driver
Registered
Owner
John Doe
John Q Doe
1123 Fairmont
1123 Fairmont Apt
303
LA CA 92122
LA CA 2122
Fix the
obvious problems by making both addresses the
same, but first confirm with the
post office for an existing address. You must
be extremely careful at this
stage, the differences that you see must be
obvious mistakes made at the DMV.
Never change anything unless you are
absolutely sure that the change can safely
be made. Remember the same name does not mean
that it is the same person.
In the case
that you are unable to match the registered
owner information with drivers
license information it will require 2nd level
dmv. You will need to write the
violation record number down and continue with
the next violation record. Your
list of no-hits should be given to the TSA
Work Leader for a second level DMV
lookup after you have finished.
•
If you are given the choice of a P0
Box or a street address choose the P0 Box.
Confirm with the post office for
existing address (city matches zip code).
•
If you are given an address with C/O
in it, DELETE the C/O section and use the RO’s
name.
City of
West Hollywood Business Rules for the Red
Light Camera System
[[Page 5]]
•
Once you have verified that the
addresses match between the RO and the DL you
must verify that there are no
symbols in the name or address fields; symbols
such as: @ - # $ % ^ & * ( )
+ = . Likewise,
verify that there are no
numbers in the name fields, for example: Joe
Smith 2nd (in this case the 2nd
should be changed to “II”.)
•
After you have verified that there
are no anomalies in your violation record make
one last quality check, and save
the violation.
These rules
apply to 1st & 2nd level DMV as well as to
Section D DMV procedures.
Emergency
Vehicles
DO NOT
ISSUE TO EMERGENCY VEHICLES, THE SHERIFF
REQUIRES US
TO DISPOSE OF THE IMAGES USING THE APPROPIATE
CATEGORY.
Official
Vehicles
•
If DMV does not provide you with an
address because the owner works or is
affiliated with a government agency you
must look up the local address for the agency
that the vehicle belongs to.
There is a book in the office, which lists all
government agencies in the area.
Enter the information manually and click on
the copy RO tab, then save the.
Second
Level DMV (Special DMV)
There will
be instances when you will not be able to get
drivers license number or address
match with the corresponding registered owner
information, depending on the
situation use the following guidelines:
If, through
normal DMV you are unable to get a drivers
license number, the plate must be
run through a second level of DMV. When doing
special DMV follow these
guidelines:
•
First open the California Lookup
screen and choose your first violation record.
•
Open the special DMV screen using the
Special DMV icon on the desktop.
•
At the screen type DCS and then press
enter.
•
At the screen press Shift + Control +
Z (This clears the screen).
•
The following set of instructions
should be entered without any spaces or
depressing the enter key:
•
Type R60 and then enter one of the
following account codes:
WH
62926 WLA
65565
MTA
H6484
BH
62076 OX
62489
BP
65525 SFS
65550
•
Now type DSC8
•
Type A for a passenger vehicle or C
for a commercial vehicle
•
Now type the plate number of the
vehicle
•
Press enter
City of
West Hollywood Business Rules for the Red
Light Camera System
[[Page 6]]
The screen
will now give you information regarding the RO
and DL information attached to
this vehicle plate, if there is any. Use the
Fl key to scroll down and the F2
key to scroll up to see all information.
Once you
have retrieved information
If the
special DMV retrieves a driver’s license,
highlight and copy the driver’s
license into your regular DMV screen, now run
a DL query. If correct
information is retrieved save the information
and continue with the next
violation record, if you do not retrieve
information, or the information is
incorrect, there are several steps that can be
followed that may help retrieve
correct information:
•
Remove all but the first letter of
the first name and run the query again.
•
Repeat this step with each of the
name fields.
•
Remove the middle name and re-run the
query.
•
Swap the last name and the first
name.
•
Remove the zip code and re-run the
query.
If the
second level DMV retrieves the same DL that
was originally retrieved by
Citeware, however, the address still does not
match, you may copy the
registered owners address into the drivers
field so that both sides of the DMV
screen match. This may only be done If you
query the DL# in both DMV’s and they
match in both DMV’s.
If all of
these steps fail, click on the copy RO tab and
send the violation record
without a driver’s license.
UNTIL
FURTHER NOTICE THE WEST HOLLYWOOD SHERIFF DOES
NOT REQUIRE US
TO DL INFORMA TION IF IT CANNOT BE FOUND. THE
VIOLATION
RECORD MUST BE SENT TO THE SHERIFF FOR FINAL
DETERMINA
TION OF ISSUANCE.
Verify
Violation records
The next
step is a process where your job is to verify
the accuracy of the information
saved down in all previous steps.
•
Enter the “Verify” (icon) screen; at
the top portion of the screen, to your left
you will notice there is some limited
information regarding the violation photos.
This information should include
location, date, time, direction etc. This is
the first information you will
verify for correctness. The information
showing on the top left of the screen
must match the information in the data box of
the first two photos.
•
The next step is to check all four
photos to make sure that they have been saved
down correctly.
•
Next check the quality of the photos
use these guidelines:
•
Did
the vehicle proceed through intersection?
•
Is
the plate legible?
•
Can
you see 65% of the face?
•
Is
the face photo saved light enough?
•
Are
the data boxes legible?
•
Are
the passengers blocked?
•
If
a commercial vehicle, is the driver blocked?
City of
West Hollywood Business Rules for the Red
Light Camera System
[[Page 7]]
•
Confirm
that the red seconds and/or yellow seconds do
not display 000.
•
Is
there an actual vehicle speed, should not
display a V-- , has the minimum speed
requirement been met.
•
Is
the vehicle an emergency vehicle?
If there
are any issues with the quality of the photos
that cannot be fixed in this
stage, cancel the violation to the most
appropriate category. * See category
list
•
You must now input the plate number
into the plate field, if the plate number can
not be determined follow these
guidelines:
•
If it remains red - roll it back to
re-lookup; chances are that the plate was
entered incorrectly during the
viewing stage.*
•
If the photo is missing - roll it
back to (re-view.)*
(Inform the
work leader and fill out the Violation Record
Rollback Log found in the U: drive)*
•
Once the plate information has been
entered we need to verify that the driver and
vehicle information is correct
according to the images we are looking at, use
the following guidelines:
•
Does the make and color match the
vehicle?
•
Is the year and style correct?
•
Is there a Drivers License number? A
Drivers License is not necessary for this
client until further notice.
•
Is the name correct — last, first,
middle?
•
Is there an address and zip code?
•
Are there any symbols or numbers that
should not be present?
•
Does the gender match?
•
If a business, is the driver blocked?
If, for any
reason, any one of these components are
missing or incorrect, the violation
record will be sent back to DMV or View so
that it may be done correctly. On
the bottom right of the screen there is a tab
that will allow you to send the
violation record back to re-lookup or to
re-view, choose whichever applies to
your situation.
If all the
information is correct choose the issued
category and save the violation.
West
Hollywood Printing Procedures
•
After the verification step, the
violation records will be placed to the status
of 670 “Pending Police
Approval”. The LA County Sheriff’s Department
will approve or disapprove the
violation records via Citeweb.
•
Once the violation records are placed
on the status of “Ready for 1st Mail” they are
ready to be printed and are now
officially citations.
•
One Notice to Appear is printed per
record number “A citation.”
•
Follow these steps to print the
citations the Sheriff has requested that we
mail:
•
Open Citeware and select the WH
database.
•
Go to the Tools menu and select
Letters and Reports.
•
Scroll down and select “Print Ticket
Batch Report” click the Print tab. (The batch
will display the approving
officer’s name).
City of
West Hollywood Business Rules for the Red
Light Camera System
[[Page 8]]
•
Scroll up and select “Certificate of
Mailing” at Ticket Batch ID enter the
corresponding batch number and the Court
ID. 1 = Adult 2 = Juvenile)
•
Click on the Print tab.
•
Scroll down and select “Citation
Transmittal” enter the corresponding Batch ID
and Court ID number and click on
the Print tab.
•
Go to the Process menu and select
Issuance.
•
Click on the Print tab and on series
of OK’s — Prepare Defendant Copy (Do not print
Court Copies).
•
At Status Update click on Yes.
•
You must repeat the above for
Juvenile citations. (Court ID 2)
West
Hollywood Quality Check Procedures
1
Check the Violation Date/Time and
confirm that the citation is going out on
time. If any citations are late,
notify the TSA work leader and/or supervisor.
2
Check the birth date to confirm
whether it is an Adult or Juvenile citation.
3
After checking the above, confirm that
the appropriate court is printed on the
citation.
4
Check to see if the appearance date
falls during the week and not on the weekend.
5
Confirm the date and time on the
citation matches the databox information.
6
Confirm that name & address match
RO & driver information and that a
driver’s license and DOB appear.
Information will not match if it’s a Sec D.
7
Confirm the vehicle description on the
citation matches the vehicle in the photo.
8
Confirm that the plate matches the
information and the image saved in the
citation.
9
Confirm that all passengers have been
blocked; driver has been blocked for
commercial vehicles only.
10
Confirm that the citation number is
appropriate for that particular account.
11
Confirm that the citation number is
listed on the Citation Transmittal form and
that the totals add up on all the
forms including the Certificate of Mailing.
12
Ensure the correct Instruction Sheet is
included
13
Sign the Citation Transmittal form to
confirm the above has been checked.
Mailing
Procedures:
•
The ‘Violator’ copy is mailed, along
with the West Hollywood Instruction Sheet.
•
The court will only receive a copy of
the Certificate of Mailing and the original
Citation Transmittal.
•
The Juvenile Court receives the same
documentation that the Adult Court receives.
•
A copy of the Citation Transmittal is
kept for our files.
Folding
Machine Instructions:
WH, BH, and
OX - Make sure that before you begin you turn
off the Return Envelope
slot (Tray 4) by pressing the In Service
button.
•
The Base Module of the machine should
display Ready to Run Job No. 1
City of
West Hollywood Business Rules for the Red
Light Camera System
[[Page 9]]
•
Place the citations in the feeder -
Tray 2
•
Place the instruction sheets in the
feeder - Tray 1
•
At the base module press the Trail
Piece button (This will run 1 citation, if
there is an error press Stop and
make the correction, once corrected the base
will display Ready to Run, press
the Start button
•
If any citations/instruction sheets
remain in the deck, press the Clear Deck
button. ( This will run any sheets
left behind all the way through)
Note:
The Base Module will notify you of any
errors that happen while running the decks,
the process will stop and the tray
number in which the error occurred will be
displayed.
Postage
Machines Instructions:
•
At the machine on top of the table,
enter the corresponding account code
•
Press enter 5 times
•
At the Postage Machine, insert the
envelopes and press on the Start button
•
Once all envelopes have received the
postage, press on the Funds button, keep track
of the “Available” amount in a
sheet of paper
•
Press the Enter button
Creating a
Stamp Using Tape (Usually for envelopes sent
to the court)
•
Weigh the envelope, lb. And amount
displays at the very top right hand corner
•
At the Postage Machine, press the
Clear button
•
Enter the amount given and press
Enter ( Make sure that 3 dashes display on
each side of the amount)
•
Press the Tape button, the stamp will
print out
Account
Codes: BH=1 WH=2 LA Cnty=3 OX=4
MTA=5 SecD/Various=6
Metro Iink =
West
Hollywood Location Codes
3103 EB
Beverly & Robertson
3104 WB
Beverly & Robertson
3111 NB
Fairfax & Fountain
3112 SB
Fairfax & Fountain
3113 EB
Fairfax & Fountain
3121 NB
Crescent Heights & Fountain
3122 SB
Crescent Heights & Fountain
3123 EB
Fountain & Crescent Heights
3124 WB
Fountain & Crescent Heights
3131 NB
Melrose & La Cienega
3132 SB
Melrose & La Cienega
3133 EB Melrose
& La Cienega
3141 NB La
Brea & Fountain
City of
West Hollywood Business Rules for the Red
Light Camera System
[[Page 10]]
3142 SB La
Brea & Fountain
3143 EB
Sunset & La Cienega
3144 WB
Sunset & La Cienega
3151 NB
Fairfax @ Santa Monica
3152 SB
Fairfax @ Santa Monica
3153 EB
Santa Monica@ Fairfax
3154 WB
Santa Monica @ Fairfax
3161 NB La Brea
@ Santa Monica
3162 SB La Brea
@ Santa Monica
3163 EB
Santa Monica @ La Brea
3164 WB
Santa Monica @ La
Brea
Contacts:
Deputy
Zenon Porche
310-855-8850
ext 505
Fax
(323)415-4706
Photo
Viewing - Thursdays 9 - 11 am
LA County
Sheriffs Department
720 North
San Vicente
West
Hollywood, CA 90069
Los Angeles
Superior Court West Branch Beverly Hills
9355 Burton
Way Room 300
Beverly
Hills, CA 90210
310-860-0070
8:30 am -
4:30 pm
Nora
Rodrigo-Ramirez — Traffic Supervisor
310-288-1243
Portia
Sanders
310-288-1289
Santa
Monica Court Juvenile Division
1725 Main
Street, Room 300
Santa
Monica, CA 90401
Pamela
Davis or James
310-260-3738
Fax 310-278-9631
City of
West Hollywood Business Rules for the Red
Light Camera System
[[Page 11]]
Red
Light Camera Enforcement
Court Information
General
Information
Night
Court: There is no night court available
Walk In
Hours: 8:30 - 9:00 am
Parking: $4
Bilingual:
English and Spanish - Interpreter available
upon request
Bail Due
Date: Failure to post bail by due date will
increase the amount by $250
Payments
Method of
payment: By mail, phone, or in person
What to
include: Copy of the citation, citation number
and driver’s license number
written on the check and/or money order.
Payments by
Phone: You will need your credit card and
drivers’ license number (including
the expiration date).
Traffic
School
Payment: Additional
$29 must be added to the bail amount
Request
Traffic School: In person, by mail, or by
phone contact the court
Notification:
Defendants are not notified but they can call
the court clerk to obtain
information
Extensions:
Granted, need to contact the court
Traffic
School Course: 60 days [[This may be a typo -
traffic school is 8 hours]]
Extensions:
Request an
extension: In person, at a court appearance,
by phone by contacting the court
Length of
extension: 30 days, 2 extensions granted -
after 2 a court appearance is
required
Bail
Impacted: No
By Mail: State
reason/s why and until when they need the
extension
Trail by
Declaration
Process: Bail
must be submitted prior along with a letter
requesting the trail. The court
will send you a package by mail.
Notification:
By mail, from the court
Trails
Viewed: By the commissioner when they are
received
[[END]]
Note:
The document above was made from the
City's original via optical character
recognition (OCR). Some
errors may have occurred.
Additionally, the document may be
out-of-date. If
you want an up-to-date
copy of the original Business Rules, file a
public records or Discovery request
with the West Hollywood city attorney.
Edits by highwayrobbery.net are in
double square brackets [[
]] .
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